Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, remember your preferences, and provide information to website owners.
Similar technologies include web beacons (small transparent images), pixels, local storage, and session storage. This policy covers all such technologies collectively referred to as "cookies".
Under EU law (the ePrivacy Directive and GDPR), we are required to tell you what cookies we use and to obtain your consent for non-essential cookies before placing them on your device.
We use three categories of cookies on this Site: essential cookies that are required for the Site to function, analytics cookies that help us understand how visitors use the Site, and chat widget cookies placed when you interact with our support assistant.
We do not use advertising or retargeting cookies. We do not share cookie data with advertising networks.
These cookies are necessary for the website to function. They cannot be disabled without affecting core site features. No consent is required for these cookies under applicable law.
| Cookie Name | Purpose | Duration | Set by |
|---|---|---|---|
| valenvia_lang | Stores your language preference so the correct language is shown on return visits. | Persistent (localStorage) | Valenvia |
These cookies help us understand how visitors interact with our website. The data is aggregated and anonymised. We use this information to improve page layouts, content, and the overall user experience.
We use Google Analytics 4 to measure site traffic, page performance, and user journeys. Google Analytics collects anonymised data including pages visited, session duration, and device type. Individual users are not identified.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Distinguishes unique users by assigning a randomly generated number as a client identifier. | 2 years |
| _ga_XXXXXXXX | Used to persist session state for GA4 measurement ID. | 2 years |
| _gid | Distinguishes users. Used to throttle request rate. | 24 hours |
You can opt out of Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.
Microsoft Clarity records anonymised session data including mouse movement, click patterns, and scrolling behaviour. This helps us identify usability issues and improve page design. Clarity does not capture personal information such as passwords or payment data.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _clck | Persists the Clarity User ID and preferences, unique to that site. Ensures that subsequent visits are attributed to the same user. | 1 year |
| _clsk | Connects multiple page views by a user into a single Clarity session recording. | 1 day |
| CLID | Identifies the first-time Clarity saw this user on any site. | 1 year |
| MR | Indicates whether to refresh MUID. | 7 days |
More information about Clarity cookies is available at privacy.microsoft.com.
Our website includes a chat assistant powered by Botpress. This widget may set cookies on your device when it loads or when you interact with it. These cookies are used to manage your chat session and maintain conversation context.
| Cookie / Storage Key | Purpose | Duration |
|---|---|---|
| bp_* / bp-webchat-* | Used by Botpress to identify your chat session and maintain conversation state. | Session / up to 30 days |
If you do not interact with the chat widget, Botpress cookies may still load as the widget initialises. You can block third-party scripts in your browser settings to prevent this.
Most web browsers allow you to control cookies through their settings. You can choose to block all cookies, delete existing cookies, or receive a notification before a cookie is set. Note that blocking essential cookies will affect website functionality.
Instructions for managing cookies in popular browsers:
Please be aware that opting out of analytics cookies does not remove them from your device; it prevents the data from being used to measure your behaviour.
We may update this Cookie Policy from time to time as we change the cookies we use or as regulations change. The "Last updated" date at the top of this page reflects the most recent revision.
If you have any questions about our use of cookies or this policy, please contact us:
Email: hello@valenvia.com
Subject line: Cookie Policy Enquiry
For more information about how we handle your personal data generally, see our Privacy Policy.